For account, subscription, or connection issues, submit a ticket through the user panel. Keep your issue details and follow-up replies together in one place.
Use tickets for issues that require account details, such as account access, payment status, plan data, connection problems, and refund requests. Sign in, open the ticket center, describe the issue, and keep any replies in the same ticket.
Response times: Actual wait times depend on ticket replies. No fixed response time is promised on this page. You can add information to your original ticket after submitting it.
Submit or View a TicketNo public contact email is currently listed. For order, account, or refund issues, submit a ticket through the user panel so the relevant records can be checked.
Response times: We do not currently accept support requests by public email. Check your ticket for updates.
No public Telegram support account is currently listed. For help, use the user panel link on this page. Avoid sending account details to contacts whose identity has not been verified.
Response times: We do not currently accept support requests through a public Telegram account. The ticket system is the contact option provided on this page.
Include your device platform, client name, selected route, and what you were doing when the issue occurred. Say whether all websites are inaccessible or only one app is affected, and include the exact error message.
If you have tried reconnecting, switching routes, or changing your local network, include the results to help narrow down the cause.
Specify the order to check, payment method, and payment or plan status shown in your panel. Payment methods include Alipay, WeChat Pay, and USDT. Redact personal information unrelated to the issue from screenshots.
Monthly subscription data resets each month on the activation date. Data add-ons remain available until used and never expire. For questions about data, specify the plan type.
9DVPN offers 30-day no-questions-asked refunds. Include the order you want refunded in your ticket so it can be checked and handled. See the Terms of Service for full details.
If you are also experiencing usage issues, you can describe them in the same ticket. You do not need to provide a reason for a no-questions-asked refund.
Read the Terms of Service →First, return to the ticket center and check the status of your original ticket. If you have a new error message or results from another troubleshooting step, add them to that ticket to keep everything in one place. Response and handling times depend on actual ticket replies.
For client downloads and importing a subscription link, start with the Quick Start Guide. For plan pricing, see the Pricing page. No email address is required; create an account with a username and password.
Tell us which service you’re trying to access, which route you selected, whether you’re using the website or app, and the exact message you see. Availability also depends on the platform’s regional policies and your account status. Check the AI Tools Guide or Streaming Guide, then add what you found to your ticket.