Clients & Subscription Import
Follow the steps from account setup to connection verification. Find the client downloads and subscription options in your user panel.
Create an account and open your user panel
Use the “Start Free” button below to open the account creation page, then set a username and password. 9DVPN requires no email address; just a username and password. Before submitting, make sure your username is easy to recognize and save your login details in a trusted password manager. Don’t write your password in a public note or reuse credentials from another site.
After creating your account, follow the on-screen instructions to open your user panel. If it doesn’t open automatically, return to the login page and sign in with your new username and password. If you already have an account, just log in—there’s no need to create another account to set up a different device. You’ll find your plans, client downloads, subscriptions, and support tickets in the panel.
Make sure you’re signed in to the account you intend to use before choosing a plan. This is especially important on shared browsers or devices where you’ve switched accounts. Creating an account and activating a plan are separate steps: after setting up your account, choose a plan that suits your usage to access the corresponding subscription.
Choose a plan and check the billing method
In the Plans section of your panel, check the billing method first, then compare data allowances. Monthly subscriptions suit regular use: ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Monthly data resets each month on the day you activate your plan, not at the start of the calendar month. Consider your typical video streaming, downloads, and tool usage instead of comparing prices alone.
If your usage varies, consider a data package: ¥158/300GB, ¥358/1000GB, or ¥658/3000GB. Data packages remain valid until used up and never expire, unlike monthly subscriptions, which reset each month. Devices draw from the data allowance on your account. Unlimited devices means there’s no limit on the number of devices you can use at once; it doesn’t mean unlimited data.
Once you’ve chosen a plan, check its name, price, and data allowance on the order confirmation page. Pay using Alipay, WeChat Pay, or USDT, as supported in your panel. Return to the user panel to check the order status, then confirm the plan is active in Account Overview. If the payment status hasn’t appeared yet, refresh the status and check the original order. Don’t submit the same order again just because the page hasn’t updated.
9DVPN offers a 30-day no-questions-asked refund. See the Terms of Service for details. If you upgrade a monthly subscription mid-cycle, the price difference is converted into the remaining days; it isn’t added as a full month of data. For a side-by-side price comparison, visit the Plans and Pricing page. Once you’ve decided, return to your user panel to continue.
Get your subscription link from Account Overview
Once your plan is active, open Account Overview in your user panel. Check your plan status and remaining data, then find the subscription options. The subscription link lets your client retrieve the routes available to your account. It isn’t a webpage to open in a browser or an installer. Paste it into the subscription import field in your client, not the browser’s search bar.
If the panel offers an option to open the subscription in a client, install the client first, then return to Account Overview. When your system asks whether to open an app, check that the app name matches the client you installed. If nothing happens, the subscription may still be valid—the client might not be installed, or your system may not have an app associated with that import method. In that case, copy the link and import it manually.
Treat your subscription link like a password: it contains account authorization details. Don’t post it publicly or share the full link with unfamiliar online conversion tools. If you need help, describe the error and where it occurred, and hide the full subscription link in any screenshots. This guide does not include a real subscription link; get yours from your own user panel.
Once you’ve copied the link, go to the client downloads. If Account Overview doesn’t show an active plan, check your order and plan status before continuing. Don’t keep pasting an empty field into your client. For help with failed subscription updates, expired authorization, or account status, see the Help Center. This guide continues with installation and import.
Install the client for your platform and import your subscription
Open the Downloads section in your user panel and choose the 9DVPN client for your operating system. You can download the Windows, macOS, Android, and Linux clients after logging in, even without a paid plan; downloading a client does not activate route access. For iOS, your plan must be active and unexpired to access the App Store link shown in the panel. Don’t download programs with matching names from search results or use installers intended for another operating system.
This section shows where to import your subscription on popular platforms. In general, install and open the client, find the “Subscription” or “Configuration” page, choose the option to add a link, paste the subscription link you copied from Account Overview, then save and update the configuration. If the panel has instructions for a specific client, follow those first. Don’t switch to an unfamiliar client just to match the menu names in this guide.
Windows: Find the subscription or configuration menu in your desktop client
Choose the 9DVPN desktop client for Windows in the Downloads section, then install it using the panel instructions. Open it and find the subscription list or configuration manager. Choose an option such as “Add subscription” or “Import from link.” Check that the link contains no extra spaces or line breaks, save it, and update the configuration. Then check that available routes appear. Seeing a subscription name alone doesn’t confirm that its route details loaded successfully.
After importing, select the configuration and open the route list. The first connection may trigger a system network permission prompt; check the app’s source and follow the installation instructions. If you see a prompt that the app has minimized to the system tray after closing its window, check the taskbar notification area before assuming it has exited and opening it again. Startup behavior is a preference you can configure later; verify the connection first.
macOS: Find the configuration manager in your desktop client
Choose the 9DVPN client for macOS and check the panel instructions to make sure it’s compatible with your device. After installation, open the app and look for link import in the subscription, configuration, or similar management page. If the panel’s import button opens the client successfully, you can use it after confirming the app name. Then check the route list to make sure the configuration updated, rather than just adding a name.
Your system may ask permission to add a network configuration; follow the client’s instructions. If macOS shows a warning about the app’s source or permissions, check the installation instructions in your panel instead of disabling system security settings to force the installation. Keep the client running while you test the connection in a browser. Quitting the app and closing its window may have different effects, so check the connection status shown in the app.
Android: Find the subscription import option in your mobile client
In the panel’s Downloads section, choose the 9DVPN mobile client for Android and follow the installation steps shown for your device. Open the app and find the add option on its subscription or configuration page. Choose import from link and paste your subscription link. If you’ve copied something else to your clipboard, return to Account Overview and copy the link again. Don’t paste your account password into the subscription field.
After saving and updating, check the route list, then connect as prompted by the client. When your system asks to establish a VPN connection, confirm that the request comes from the app you just installed. If the connection drops when you switch apps, check your system’s background activity restrictions. Avoid changing multiple battery settings at once; first confirm that the client has disconnected, then follow the relevant Help Center instructions.
iOS: Get the client and import your configuration from the panel
Make sure your plan is active and unexpired, then open the iOS App Store link in the Downloads section of your user panel. App availability and download steps may depend on the store region and account status; follow the instructions currently shown in the panel. If the panel says your plan doesn’t meet the requirements, return to Account Overview and check your status. Don’t use shared accounts or configuration files from unknown sources as a workaround.
After installation, return to Account Overview and use the import option for your client, or add the link manually from the client’s subscription or configuration manager. When the system asks to add a VPN configuration, check the app and allow the request. Connect only after the subscription updates successfully and routes appear. The system’s connection indicator only shows that the network configuration is enabled; follow the next step to check whether your target app is actually using the route.
To set up a Linux device, get the appropriate client from the same Downloads section and import the subscription using the panel instructions. 9DVPN supports Windows / macOS / iOS / Android / Linux, with no device limit. Install the client and import the subscription separately on each device; don’t copy the installation folder from one device to another.
Choose a route and verify your connection
Once the route list has loaded, choose a destination that meets the region requirements of the service you want to use. 9DVPN covers 90+ countries and 250+ routes; the options available to you depend on your account configuration. For your first test, stick with one route rather than switching regions repeatedly, so you can pinpoint where an issue occurs. Learn more about regions and route types on the Routes page.
After choosing a route and connecting, check that the client is still running, the selected configuration is the subscription you just imported, and the connection switch remains on. Then use a trusted IP lookup site to check your exit region against the route you selected. IP geolocation databases may differ or take time to update, so a different city name alone doesn’t mean the connection has failed.
Next, open the website or app you actually want to use and test page loading, sign-in, and its main features. A website working in your browser doesn’t mean other apps use the same network route. Likewise, a failed sign-in may be due to the platform’s account status, regional rules, or server issues. Streaming and AI tool availability depends on each platform’s own checks; a successful connection doesn’t guarantee access to every service or feature.
If it doesn’t work as expected, disconnect first and check that your local network works on its own. Then check that the subscription updated successfully, that data is available, and that you’ve selected the right configuration. Next, try a route in another suitable region and reopen the target app. Change one thing at a time, and keep the exact error message—this makes troubleshooting easier than changing several settings at once.
Still having trouble? Visit the Help Center for connection and troubleshooting topics, or open a support ticket in your user panel. Include your operating system, client, selected region, where the issue occurred, and the exact message. Hide your login details and subscription link in screenshots. If your connection works but Claude, ChatGPT, or another AI tool shows a regional notice or interrupts streaming responses, see the AI Tool Access Guide. There’s no need to change advanced settings during initial setup.