Account & Connection Help

No email address is required. Create an account with a username and password. Follow the prompts in the account panel to set your login details, then save them securely. A password manager is recommended; don't reuse passwords from other sites. Your account lets you sign in, view plans, access your subscription and submit support tickets. Never post your login credentials in public forums. Creating an account does not activate a paid plan. When you're ready to use a route, check your plan and subscription status in the panel and choose what suits your needs.

Sign in to the account panel and check your subscription status in the overview. Use the panel's copy or import option for your subscription. In the client for your platform, paste the link under subscription or configuration management, save it, refresh the configuration, then choose a route and connect. If you use the panel's import option, make sure it opens the client you intend to use. Your subscription link grants access to your account, so don't share it publicly. When asking for help, describe the error without including the full link. Marketing pages do not provide active subscription links.

Find your existing configuration in the client's subscription manager and use its update or refresh option. Then check that the route list appears as expected. For routine route changes, try updating the existing subscription first rather than deleting the configuration. If the link is reported as invalid, sign in to the account panel to get the current link and check your plan status. Replace the old link and update the subscription. Save any custom rules beforehand so you can restore them if needed. If the new link still fails, keep the error message and report it through a support ticket.

There is no limit on the number of devices connected at the same time, and changing devices alone does not require a new plan. Windows / macOS / iOS / Android / Linux are supported. Sign in to the account panel on your new device to get the appropriate client and subscription, then follow the client's import instructions. Devices on the same account share the plan's data allowance, so unlimited devices does not mean unlimited data. Before handing an old device to someone else, sign out and remove any saved subscription configuration so your account credentials aren't left on the device.

Check your password manager and saved login details first. Make sure the username is correct, including capitalization, and remove any extra spaces. If you're still signed in on another device, keep that session active and check your account details and available security settings in the account panel. If you think your subscription link has been exposed, stop sharing it and use the credential management options available in the panel. If you're unsure what an action will do, contact support through a ticket first. Include relevant order details and a description of the issue when asking for help, but never send your password, full subscription link or sensitive payment information.

Disconnect the proxy and make sure your regular network can access everyday websites. Then reconnect using an updated route. Check whether the client has system proxy enabled or a traffic-capture mode suited to your device, and try the target service in a browser. A connected status only means the connection was initiated or the local service started; it doesn't mean every app's traffic is using the selected route. If only one website fails, check its regional rules, your account status and browser cache. If nothing loads, start by checking your local network and client configuration.

Apps can handle proxy settings differently, so a working browser doesn't mean other apps are using the proxy too. Check whether the client rules send the app or target domain directly, then see if the app has its own proxy settings. Command-line tools, IDE extensions and background processes may need separate configuration and a restart after changes. If the client offers a traffic-capture feature for your device, read its instructions before enabling it to avoid conflicts with other network tools. Note which apps work and which don't; that comparison is more useful than repeatedly switching routes.

Check that you copied the entire link without extra spaces, line breaks or other text, and that you're importing it as a subscription link rather than a single route configuration. Sign in to the account panel to check your plan status and current subscription option; avoid repeatedly using an old saved link. Make sure your client supports the import method provided in the panel. If necessary, download a client suited to your platform from the panel. If the issue persists, note the client name, operating system and exact error, then submit a support ticket. Hide your subscription link, account credentials and other private information in screenshots.

Check whether disconnections happen after the device sleeps, switches networks or moves an app to the background. Then review the system's power-saving and background activity settings. After switching networks, disconnect and reconnect the client, and confirm that the system proxy status matches the selected route. If several proxy or traffic-capture tools are running, temporarily keep only the one needed for troubleshooting to reduce routing conflicts. Compare other routes on the same network to tell a device issue from a connection issue. When submitting a ticket, describe what triggers the disconnection rather than simply saying it happens often.

Use the account panel's support ticket form to share your device's operating system, client name, selected region and route type, approximate time of the issue, and the service you can't access. Mention what works, whether you updated the subscription and whether another route helped; this can narrow down the cause. Include the exact error text where possible. Screenshots should show relevant context, but never expose your password, full subscription link, payment details or private conversations. Listing the steps you've already tried can prevent repeated questions. This page does not promise a ticket response time.

Coverage includes 90+ countries / 250+ routes. Check the account panel and your updated subscription list for currently available regions and route names. Filter by the region required by your target service, then compare performance on your own network; geographic distance alone isn't a reliable guide. The routes page features popular destinations such as Hong Kong, Japan, the United States, Singapore and Germany, and explains the differences between IEPL, relay and direct routes. These examples don't guarantee that every service is available in every region; platforms may apply their own account and regional rules.

These terms describe how a connection is routed. IEPL refers to a dedicated cross-border connection; a relay route connects to the onward network through an intermediary; a direct route uses fewer intermediate hops. Actual performance depends on your local carrier, destination network, time of day and the target service, so the name alone can't tell you which route will be fastest. Choose the region you need, then compare page loads, streaming output or video buffering on the same network. If a route type doesn't suit your setup, keep using the routes that work and tell support about the difference in a ticket.

Troubleshoot the route and your local network before considering a plan upgrade. Pause large downloads and cloud sync, check your Wi-Fi signal, then compare available routes using the same target service. If only one route is slow, try another route in the same region. If everything is slow, check whether your local network is congested too. Monthly plans include different data allowances; a higher price doesn't guarantee faster speeds at a particular time. Include the time, region and comparison results in a support ticket to help narrow down the next steps.

First determine whether the issue is a platform restriction or a connection problem. Check which video quality your account allows and whether your device and browser support it. Make sure playback quality is set to Auto and other tasks aren't using your network. When comparing routes, use the same video and keep other conditions unchanged; see whether buffering or picture quality improves. Platforms control their own content libraries, licensing regions and playback permissions. Connecting through a region doesn't guarantee access to its content or a particular video quality. For more on regional availability and playback troubleshooting, see our Streaming page.

Not necessarily. AI services may check your access region, exit network, account eligibility and request frequency separately. Being able to open a page doesn't guarantee that sign-in, conversations or API calls will work. Save the full error message, check the platform's status and account notices, then make sure the app you're using is routed through the proxy. If streaming output cuts out, check for network changes, device sleep and client logs rather than assuming the route is at fault. Keep your access environment stable and avoid rapidly switching regions to test. For more on web apps and developer tools, see our AI Tools guide.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on your activation date. If you upgrade mid-cycle, the price difference is converted into the remaining days. Choose a plan based on your typical browsing, video streaming, file transfers and combined usage across devices. Unlimited devices doesn't mean unlimited data. For an active account, check the current plan, remaining data and status in the account panel. The plans page lists all prices for comparison before you sign in.

Data add-ons: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. They don't expire and remain available until used. Monthly plans provide their data allowance each month, resetting on your activation date. Choose based on your usage: consider a monthly plan if you use the service regularly, or compare add-ons if your use is occasional. Don't assume these products automatically stack, switch or draw down data in a particular order. If you already have a plan, check how a product change would work for your account by submitting a support ticket first.

Alipay / WeChat Pay / USDT are supported. Pay through the orders and payment section of the account panel, and check the plan, amount and payment page details before confirming. If your account status hasn't changed after payment, refresh the order page and check whether the payment provider marks it as complete. Don't pay again just because the status hasn't updated yet. If the order and payment statuses don't match, submit a support ticket with the order reference, selected plan and a redacted screenshot of the payment result. Never post full payment details in public forums or pay using recipient information forwarded by someone else.

We offer a 30-day no-questions-asked refund. To request one, sign in to the account panel and submit a support ticket explaining your request, with the order reference and plan details needed for verification. Read the full refund terms in the Terms of Service before submitting. Don't disclose account or payment information in public comments; verification is handled through support tickets. If you've paid but your plan status is incorrect, you can explain that in the same ticket rather than splitting the connection and order issues across separate requests. This page doesn't promise a processing time; check ticket replies and your payment provider for updates.

When you upgrade mid-cycle, the price difference is converted into the remaining days. Check the panel against your current plan status; don't calculate the result by simply subtracting full monthly prices. Before confirming, review the target plan, order details and confirmation page. Afterwards, check the account overview for changes. If your balance, remaining days or order status doesn't match your expectations, save a screenshot and the order reference, then submit a ticket describing what you did and what you expected. Avoid repeating the transaction. This page doesn't specify how downgrades, plan combinations, renewals or balance adjustments work; support can check your account details through a ticket.