Terms of Service

Service Content and Scope

9DVPN provides international routes, compatible client apps, and a subscription management portal, with coverage across 90+ countries and 250+ routes. Supported platforms include Windows / macOS / iOS / Android / Linux. See the user panel for available routes and instructions on getting client apps.

The service provides network connectivity; it does not include accounts, content licenses, or paid benefits from destination platforms. When accessing international websites, users must still meet each platform’s regional, account, and usage requirements. A connected route does not guarantee that a third-party service will be available.

Account and Subscription Rules

No email address is required; a username and password are all you need to create an account. Keep your login credentials, subscription links, and device authorization details secure. Do not publish them publicly or share them with others. If you notice an unusual login or exposed credentials, change your password promptly and submit a support ticket.

There is no limit on the number of devices connected at the same time. Devices used by the account holder share the data allowance of the selected plan. Unlimited devices does not mean unlimited data. Accounts and subscriptions are for personal use only. Reselling, renting, or sharing them with others, or offering them as a public proxy to unspecified users, is prohibited.

Billing and Refund Terms

Monthly subscriptions: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on the activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days.

Data bundles: ¥158/300GB · ¥358/1000GB · ¥658/3000GB. They remain valid until used and never expire. Check the plan type, amount, and data allowance before paying. Payment methods: Alipay / WeChat / USDT.

You may request a full refund for any reason within 30 days of your first payment. Submit your request through a support ticket in the user panel and identify the order that needs attention so the payment can be verified. You do not need to explain why you are dissatisfied. Updates on processing and any necessary payment details verification will be provided through the ticket. These terms do not promise a fixed refund processing time.

Acceptable Use

Users must comply with the laws and regulations that apply where they are located, as well as the rules of any platforms they access. Using the service for fraud, violating another person’s privacy or intellectual property, distributing illegal content, launching network attacks, or engaging in other unlawful activities is prohibited.

Misusing accounts, disrupting service systems, maliciously consuming network resources, or interfering with other users’ connections is prohibited. Network acceleration does not grant permission to engage in restricted activities. Users are responsible for confirming that their intended use is lawful.

Service Availability and Liability Scope

Connection quality may be affected by local networks, carrier routing, destination platform policies, and device settings. Maintenance, network outages, or changes to third-party services may temporarily make some routes unavailable. 9DVPN does not guarantee a fixed speed, uninterrupted connections, or long-term availability on any specific platform.

If you encounter an issue, consult the Help Center or report it through a support ticket. 9DVPN will investigate and respond based on the circumstances. Nothing in these terms excludes liability where required by law. Losses resulting from third-party content, user actions, or events beyond reasonable control are assessed under applicable law and based on actual responsibility.

Account Termination and Changes to These Terms

If there is illegal use, resale or sharing, credential misuse, or serious disruption of the service, 9DVPN may restrict relevant connections, suspend an account, or terminate it, as appropriate. When advance notice is possible, the reason will be provided through the user panel. Necessary measures may be taken first to contain an ongoing risk. Users may dispute a decision through a support ticket. Orders and refunds will be handled under the applicable terms and law.

Changes to these terms will be posted on this page along with an updated date. Important changes involving prices or service benefits will be announced on the site or through the user panel. Changes will not retroactively reduce benefits attached to existing orders or limit statutory rights. If you do not accept the changes, you may stop using the service and contact support through a ticket to discuss any existing orders.