Privacy Policy

Last updated: November 2026

This policy applies to the 9DVPN marketing website, user panel and subscription services. It explains how data is handled when providing cross-border access and network acceleration services. Third-party payment pages and destination websites follow their own privacy policies; please review them before using those services.

Account and Order Details

No email address is required to register; a username and password are sufficient. 9DVPN handles usernames, password credentials used to verify identity, and account status to provide login and subscription management. An email address is not required to open an account.

Order details include the selected plan, order identifier, amount, payment status, total data usage and subscription status. They are used to provide the service, verify payments and process refunds. Total data usage is used for billing and is not used to create browsing history. Details and attachments submitted through a support ticket are used only to address the related issue. Do not submit passwords, complete payment credentials or subscription keys.

Anonymous No-Logs Policy

9DVPN follows an anonymous no-logs policy. It does not record which websites users visit through international routes, store browsing history or accessed content, or retain DNS queries that can be linked to an account. It does not create lists of users' browsing destinations.

Connection logs are not kept as persistent records. Session histories linking accounts, source IP addresses, destination addresses and connection times are not stored. Network information temporarily processed to forward traffic during a connection is not used to build behavioral profiles. Total data usage needed for account, order and billing management is handled separately from access logs; a no-logs policy does not mean that account and transaction records do not exist.

Site Analytics and Local Storage

The marketing website uses analytics to understand page visits, referral categories, device types and link clicks, and to improve content and workflows. These statistics relate to pages on this website and are not used to track which other websites users visit through international routes. Analytics events should not include passwords, subscription keys or payment credentials.

Cookies and local storage are used to maintain necessary sessions and save login credentials and language preferences. You can restrict cookies or clear site storage in your browser, but doing so may sign you out or reset preferences. Sign out after using a shared device. Clearing browser data does not delete a server-side account or order.

Payment methods include Alipay / WeChat Pay / USDT. Payments are processed by the relevant third parties. 9DVPN confirms receipt based on order and transaction status and does not ask for payment platform login passwords. How a payment platform handles identity and transaction data is governed by its policies and actual payment process.

To complete transactions, handle support tickets or keep the website running, relevant processors should receive only the information needed for the specific task. Where disclosure is legally required, it is limited to applicable requirements and data actually held. 9DVPN does not sell users' personal data or build advertising profiles from browsing records.

Retention and Deletion Requests

Account data is retained for as long as needed to provide account and subscription services. Order, refund and dispute records are retained for as long as needed to verify transactions and meet applicable legal obligations. Support ticket data is cleared after the issue and necessary follow-up are complete. Site analytics are retained only as long as needed for analysis and maintenance. Data should be deleted or anonymized when it is no longer needed for its purpose. Connection logs are not archived separately.

To access, correct or delete account-related data, log in to the user panel and describe your request through the support ticket portal. We may need to verify account control before processing your request. Deletion affects subscription management and future service. Transaction records that must be retained by law cannot be deleted with the account; the response will explain the reason and scope of retention.

Policy Updates and Feedback

If processing purposes, data scope or user rights change, this policy will be updated on this page and the last-updated month at the beginning will be revised. Important changes will be announced through the website or user panel. Where separate consent is required by law, the relevant details will be provided before processing begins.

For privacy questions and data requests, visit the contact page for submission instructions, then use a support ticket while logged in. Please also review the Terms of Service for service rules and refund terms.